Thank you for choosing VizoPlay for your IPTV subscription services. We strive to provide high-quality services and ensure customer satisfaction. Please read our Refund and Returns Policy carefully to understand your rights and obligations regarding refunds and returns.
Since VizoPlay provides digital IPTV subscription services, all sales are considered final once the subscription is activated. However, we understand that exceptional circumstances may arise, and we are committed to addressing them fairly.
Refunds may be considered under the following circumstances:
Service Failure: If the IPTV service is non-functional or inaccessible for an extended period due to technical issues on our end.
Duplicate Purchase: If you accidentally purchase the same subscription more than once.
Incorrect Purchase: If you purchased the wrong subscription plan and notify us immediately (before activation).
Refunds will not be provided in the following cases:
If the service is functioning correctly, but you are unsatisfied with the content or channels provided.
If the issue is related to your internet connection, device compatibility, or other external factors.
If you violate our Terms of Service or engage in fraudulent activity.
To request a refund, please contact us at contact@vizoplay.com within 7 days of your purchase. Include the following details in your email:
Your full name.
The email address used for the purchase.
The order number or transaction ID.
A detailed explanation of the issue.
We will review your request and respond within 5 business days. If your refund request is approved, the refund will be processed to the original payment method within 10 business days.
Refunds will be issued using the same payment method used for the original purchase. Please note that processing times may vary depending on your payment provider.
You may cancel your subscription at any time. However, cancellations will not result in a refund for the remaining unused portion of your subscription. Your access to the service will continue until the end of the current billing cycle.
We reserve the right to modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated policy.
If you have any questions or concerns about this Refund and Returns Policy, please contact us at:
Email: contact@vizoplay.com
